Return Policy

Return and Refund Policy

Our return policy is valid for 14 days. If this period has expired, unfortunately, we cannot offer a refund or exchange.

Conditions for a Return:

• Items must be returned within 14 days of receiving your order.
• Items must be unused, in their original condition, and in their original packaging.

Partial Refund Conditions:

• The product is returned damaged or incomplete for reasons not related to our mistake.
• The return is made more than 14 days after delivery.

No Refund Conditions:

• Incorrect address entered by the customer, and the package has not been returned to our warehouse. If the package is returned to us, we can either resend the order or refund the purchase.

Requesting a Return or Exchange:

1. Log in to your customer account:
   Log in to your account on our online store.

2. Access your order history:
   Go to "My Account" > "Order History and Details." You will find all your past orders.

3. Select the product to return:
   Select the order containing the product you wish to return. Check the boxes corresponding to the products you want to return. You can also add a reason or comment in the provided field to explain the return.

4. Submit the request:
   After providing the necessary information, submit your request. A "Pending Confirmation" status will be assigned to your request in your account.

5. Track the return:
   You can track the status of your request directly from your account. Once approved, you will receive further instructions (such as a return address or label).

If you have any questions or prefer to contact us directly, email us at contact@kazinails.com. We will respond within 24 hours.

Refunds (if applicable):

Refunds will be processed within 30 days of receiving the returned item. The amount will be credited to your original payment method. If your request is denied, you will be notified by email.

Partial Return and Refund Calculation (if applicable):

In the case of a partial return, the refund will be calculated based on the returned items. Special offer conditions may affect the refund amount, particularly for free items.

Order Cancellation:

Once your order has been shipped, it cannot be canceled. If you wish to cancel before shipping, contact us immediately. If the order has already been shipped, you can return it for a refund after receiving it.

Defective or Missing Items:

If you receive a defective or missing item, contact us immediately at [email] to arrange a free replacement.

Return Shipping:

Return shipping costs are your responsibility unless the item is defective. We recommend using a tracked delivery service to ensure the return is received.